I've taken my Subaru Forester to Suburb Service ("All we do is Subaru") for at least 7 years now, and I've found them to be reliable, responsive, and more than fair. A few examples out of many I could cite: When I said I'd like to replace the failed clock above the rear-view mirror, the owner said, "You don't want to do that. The labor's too expensive. Just buy a little clock and stick it on the dash." When I'd been driving with my emergency brake slightly engaged, leading to brake fluid overheating and a loss of brake power, I called Suburb Service; the owner did a quick diagnostic over the phone, told me to stay put, called a tow truck for me, and had the car towed to their shop. When I had semi-flat tire that became totally flat as I was driving to a tire store, I called SS; the owner and a mechanic came to me to change to my spare so that I could continue to the tire store. Incredibly, she didn't even charge me for the personal service, simply saying that I'm a good customer! When I replace this Forester, one major reason to buy another Subaru will be that I can still go to Suburb Service!