I recently set a appointment and received a e-mail from them the next following day showing different appointment times because they were booked out. I called and no one answered the phone so I followed the directions on their voice messages and left a voice mail a couple days ago on their phone. Never received a phone call back and took my business somewhere else where they were happy to get back to me and help me.
Hello Douglas, we have searched our online appointment requests & phone messages, I can not find anyone by your name, so unless you used a different name, perhaps you have the wrong shop & we would appreciate it if you kindly delete your review for us! IF you did use a different name when scheduling or leaving a message, I personally listen to the voice mails and our message clearly states to give us a half hour to get back to you if we've missed your call...so you wait a couple of days, THEN leave a 1 star review instead of attempting to call, text or email us to see if your message was received?? If you schedule with us online, you receive an email back that asks you either accept the next available appointment or you can directly email us; I'm glad you were able to get your car in elsewhere so quickly, it sounds like, we unfortunately, would not be able to meet your "expectations" at this point; Thank you for taking the time to write a 1 star review for a small business because you didn't bother to respond to our email or attempt to email, text or call us back! Debra
- Suburb Service