Lake Forest Park Subaru Repair

Manageable prices and consistently good service.

They quickly diagnosed the problems with our car and got them fixed, and made a free loaner vehicle available for the duration of the fix. Then, when something started making a possibly related noise, they sent two techs for a ride-along to identify it and determine if it was part of the same issue they'd corrected, in which case it would have been free to fix. When they did figure out what was causing it, they gave me a free way to make the noise go away rather than come up with an excuse to charge for another service. I was impressed and will be back. Giving 4 and not 5 star review only because I wish someone was manning the shop during the weekend to accept or return vehicles.

This is my second time going here for an oil change. Each time I was treated very respectfully and they didn’t try to sell me anything I didn’t need. It is such a refreshing experience compared to any other place I have gone to have my oil changed. And each time it has been done in 30 minutes so it doesn’t mess up my schedule at all. I will definitely be going back when my car needs more work.

The best in the biz. Honest work- honest pricing- great crew

My car was damaged while it was being serviced here, and Candy was very rude when confronted about it. Highly unprofessional! Furthermore, they never gave me a quote for the work I inquired about. Don't waste your money here, it's a rip off, and they don't use OEM parts. Go to a Subaru dealership.

Front desk lady could be more personable, the gentleman working this day was very nice.

The day Suburb Service goes away is the day that I stop driving. I can not imagine a world where I don’t have Candy, Debbie, and Neal to count on. They are simply the best.

Suburb Service is always excellent. Willing to go to the extra mile. Thank you.

Car service seems good, but customer service is perplexing. There's one SUPER friendly person, maybe on the afternoon shift? And one very not friendly person, working the morning shift. Somewhat cold on the phone; off-putting.

So far I’ve only come in for oil changes, but I’ve been very impressed. First oil change I used a coupon for a free oil change and they didn’t try to sell me on any additional services which was a breath of fresh air. Second oil change they asked if I wanted to change my air filter and were able to show me a pic so I could clearly see it was dirty and it was at a fair price (pretty much just cost of air filter!). And when there was an issue with the oil filter leaking a few months later, they replaced it and cleaned it up free of charge and compensated with a free oil change coupon even though it was a manufacturer defect. Definitely will be coming back for all future service needs.