Lake Forest Park Subaru Repair

738 reviews
15017 Bothell Way NE, Lake Forest Park, WA 98155
Give Us A Call:(206) 203-2263
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Suburb Service has been in service since 1994, and we’ve built a reputation for fairness, kindness, and courtesy in auto repair that we take great pride in. If you are looking for advice on whether to trust our auto mechanics for your Subaru, take a look at the many 5-Star reviews we’ve received from satisfied customers in Lake Forest Park and Shoreline:

1

I recently set a appointment and received a e-mail from them the next following day showing different appointment times because they were booked out. I called and no one answered the phone so I followed the directions on their voice messages and left a voice mail a couple days ago on their phone. Never received a phone call back and took my business somewhere else where they were happy to get back to me and help me.

Hello Douglas, we have searched our online appointment requests & phone messages, I can not find anyone by your name, so unless you used a different name, perhaps you have the wrong shop & we would appreciate it if you kindly delete your review for us! IF you did use a different name when scheduling or leaving a message, I personally listen to the voice mails and our message clearly states to give us a half hour to get back to you if we've missed your call...so you wait a couple of days, THEN leave a 1 star review instead of attempting to call, text or email us to see if your message was received?? If you schedule with us online, you receive an email back that asks you either accept the next available appointment or you can directly email us; I'm glad you were able to get your car in elsewhere so quickly, it sounds like, we unfortunately, would not be able to meet your "expectations" at this point; Thank you for taking the time to write a 1 star review for a small business because you didn't bother to respond to our email or attempt to email, text or call us back! Debra

- Suburb Service
4

Person on the phone was nice enough but kind of curt when explaining that they won't install any non-OEM parts. Subaru Foresters of the generation I have are known for sitting quite low when you add passengers/gear, and a common fix is switching to slightly stiffer springs in the rear end - but the person kind of acted like I was asking if they would do a 10"" lift and put monster truck tires on it or something. Anyway, if you're wondering if this shop can help you with any upgrades beyond stock Subaru parts, the answer is "No."

Thank you for taking the time to write a review on your phone call to us; as I explained on the phone, we only use OEM parts and Subaru does not make any upgraded parts for what you were inquiring about, so the answer was no; sorry we are not a good fit for you; as I said you may want to check with a performance shop. Debra

- Suburb Service
5

Thank you, Charlotte! Enjoy your weekend and drive safely. :-)

- Suburb Service
5

Great staff, great service, great loaners.

5

quick and efficient no service that was not required I will be back next time I require service

Thank you so much! We appreciate your kind words about our customer service experience. Have a super day! :-)

- Suburb Service
5

Always a pleasure doing business with you. Your attention to detail and fine service makes me confident about using my aging Forester. Thank you!

Thank you for your five-star review, Marlene! We are grateful for your support and trust.

- Suburb Service
5

Great shop!

Thanks, Ned! Much appreciated. :-)

- Suburb Service
5

Excellent service. They are busy but what good mechanics aren't nowday?

Thanks, Doug! We appreciate you and hope you're having a great weekend. Drive safely! :-)

- Suburb Service
5

Consistently great service. Staff is informative and helpful.

Thanks for the five stars! We appreciate you. :-)

- Suburb Service
5

Always great service!!!!!!!!!

Thanks for the five stars! We appreciate your support. :-)

- Suburb Service
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