Lake Forest Park Subaru Repair

My car was damaged while it was being serviced here, and Candy was very rude when confronted about it. Highly unprofessional! Furthermore, they never gave me a quote for the work I inquired about. Don't waste your money here, it's a rip off, and they don't use OEM parts. Go to a Subaru dealership.

Front desk lady could be more personable, the gentleman working this day was very nice.

The day Suburb Service goes away is the day that I stop driving. I can not imagine a world where I don’t have Candy, Debbie, and Neal to count on. They are simply the best.

Suburb Service is always excellent. Willing to go to the extra mile. Thank you.

Car service seems good, but customer service is perplexing. There's one SUPER friendly person, maybe on the afternoon shift? And one very not friendly person, working the morning shift. Somewhat cold on the phone; off-putting.

So far I’ve only come in for oil changes, but I’ve been very impressed. First oil change I used a coupon for a free oil change and they didn’t try to sell me on any additional services which was a breath of fresh air. Second oil change they asked if I wanted to change my air filter and were able to show me a pic so I could clearly see it was dirty and it was at a fair price (pretty much just cost of air filter!). And when there was an issue with the oil filter leaking a few months later, they replaced it and cleaned it up free of charge and compensated with a free oil change coupon even though it was a manufacturer defect. Definitely will be coming back for all future service needs.

New to Seattle area & a new to Subaru. Chose this place because of the great reviews and I would agree after first visit. Staff was very friendly and knowledgeable. In and out in less than 40 minutes for an oil & air filter change. Will be back for future car care.

They were honest, up-front, friendly, and did a good job on repairs. I couldn’t have asked for a better experience.

Great service, solid pricing so far. Will be back.

I drive 35 miles each way since the Marysville shop closed. I do it because I don't trust my car to anyone else. They are very good at keeping my car in good shape and don't do anything that isn't needed. Being a single older woman that is very important to me. They are fun and friendly people who make you feel like family. Go Seahawks, always fun to see how Candy's green and blue hair looks (always classy). Thanks to the whole team. Love you all.