Lake Forest Park Subaru Repair

My first time having my car serviced here instead of at the dealership. The maintenance was done while I wait and super quickly. The women who work the front were friendly. They found me a coupon so my oil change was free! All in all a good first experience.

I have had good experiences for the 5 plus years I have been a customer. They are quick. They have a generous loaner car system if repairs take more time. The front desk agents are knowledgeable and friendly. I will go back if I buy another Subaru in the future.

Wow these folks are amazing! I've only used them twice so far and they have saved me some Royal $$$, by informing me of extended warranty coverage unbeknown to me on my 2011 Outback. On my first visit while getting an oil change I requested a tire rotation and was prepared to pay for that, but my 4000 yearly mileage vehicle didn't require it and they had the kindness and integrity to pass the savings on to me. On my second visit I purchased a headlight bulb to be replaced. I decided not to pursue it since I learned that the front tire is usually removed at the shop to do this. My car was 6 yrs old at the time, and out of the base 3 yr warranty, but they not Subaru informed me that the bulb was still covered. I had fixed free of charge at the dealer. I'll definitely be back and will highly recommend. Finally a place you can feel at ease! :). I am very grateful you have a customer for life!

Generally speaking, good service, friendly staff. I like that they give you loaner cars. Prices seem a bit high to me, however.

Always the best. Detailed explanation of the work required, only whats required, and they do exactly what they say needs to be done. On time, per quoted price. I really can't ask for more in a mechanic, and this makes Suburb Service a rare, rare find.

I had front and back brakes done at Chucks Auto Repair in Maple Leaf neighborhood on Roosevelt in October 2017 because of squeaking. January 2018 they had to redo the front brakes because my steering wheel was shaking and I was under warranty. At that time, Chucks wanted to also charge several hundred dollars to repair "something else" that might be contributing to the brake problem. The explanation was vague and obscure, and Chucks admitted this additional repair may or may not correct the brakes - so I opted not to do it. Besides, what are the odds the brakes would go south again? So Chucks redid the front brakes (Jan 2018) but said they were no longer under warranty because I didn't opt for the additional repair! Hmmmm... April 2018 my steering wheel started shaking again. I went to Suburb who REPLACED my front brakes - versus just re-surfacing them - and for 30% less than Chucks. Until Suburb explained the brake resurface versus replacement process in detail, I did not know that Chucks was just resurfacing them. Whereas Suburb replaced them! Suburb gave me a loaner car for free and was done in 5 hours. I am so happy to find a place I can trust!!

The staff at Suburb Service are incredibly knowledgeable and friendly. They helped me prioritize needed repairs, and walked me through each step of my Impreza clutch repair. Job was done in 2 days, which was a pleasant surprise! Price was fair, and better than a dealership. Thanks again for an excellent job, and all the info. Keep up the good work!

Brought my BRZ to the shop for the very first service. Used the free 1st oil change free coupon. Enjoyed working with you guys. Service was easy, quick and well done. Took the car for track day a few days later and car felt great. Thank you so much for the work!

Quick fantastic service! They kept me informed the whole way with everything that was needed. Would recommend to anyone!

As a long time customer it was only right to finally write a review about my experiences here: I have been going to this location for several years now. My commute from the Central District is well worth the drive each time because of their speedy and thorough services. Already I've been back for my 100k/130k as well as a clutch replacement for my '06 Impreza hatchback. There is a mental checklist I always go by whenever I try out a new place for any type of service. Transparency, customer service, and pricing are all things I look for specifically. Transparency - I believe that a lot of shops withhold information or up-sell you on repairs that don't need immediate servicing. Suburb Services makes sure to call right away when they find anything worthwhile for repairs (...no BS) and give you a timeline of exactly all the things they have changed or are planning to change with your permission. Ultimately you are the owner of your car and they make sure you make the final decision with full understanding of what is going on. Customer Service - These guys are very straightforward with explaining all potential concerns and how the repairs would affect your car's overall performance. Friendly and always calling in a timely manner, overall I always got a good vibe each time I spoke to them. Did I mention they have loaner cars if you need to leave your whip in the shop for a few days? For FREE too? Just fill up the gas you use and get temporary full-coverage on the days you are using the loaner. Very clutch! (Pun intended lol) Pricing - Okay... here's the fun part where everyone freaks out when it comes to auto-repairs. First, realize how much you pay on repairs on the long run and how much DO YOU really love your Subaru? As one of the only type of cars to run consistently tried and true (next to Toyota) even past 250k you gotta pay out to really get the most out of your experience. Repairs are not cheap but Suburb Services' pricing is very fair and reasonable. Pay the right amount and drive away confident! I think it makes more sense to pay a few dollars more for a guaranteed excellent service and it still less than what you pay at the dealership. Subaru specific repairs require Subaru specific professionals! The engine style of Subaru's require a special type of TLC and may not be as cheap as a Honda Civic repair but then again this is why your car will last twice as long if it is taken care of well. Pricing here makes sense! Check the monthly offers on their social media accounts if you are looking for deals too. 5 of out 5 because I am biased AF and I love my Subaru. I don't know of any other Subaru specific repair shop anywhere in the city other than the dealership or this place, you can make the best obvious choice I hope.